Tel: 01743 467 267. Email: [email protected]. Opening hours: Mon-Fri 8am to 5pm

Teacher Zone: financial and security information

Your Financial Protection

Licences and financial protection – we have an Air Travel Organisers Licence (ATOL 6175) issued by the Civil Aviation Authority and are also members of the Association of British Travel Agents (ABTA W9487) with whom we have arranged a substantial bond. activ4 is the trading name of UK Premier Leisure Limited. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct and the arbitration scheme is available to you if you have a complaint, contact abta.com

Air Travel Organiser’s Licensing ATOL

ATOL is a protection scheme for flights and air holidays, managed by the Civil Aviation Authority (CAA). ATOL is the only scheme for flights and air holidays sold by tour operators in the UK.

How does ATOL protect you?

The scheme protects you from losing money or being stranded abroad when a tour operator goes out of business.
All licensed firms have to lodge bonds with the CAA. The CAA gives refunds and arranges for people to finish their holidays and fly home. A Government-backed fund, the Air Travel Trust, steps in if any ATOL bond isn’t enough to look after everyone affected.

ABTAABTA

ABTA represents over 5,500 travel agencies and 900 tour operations, throughout the British Isles. It maintains a Code of Conduct which aims to ensure that the public receive the best possible service from Members, and to maintain and enhance the reputation, good name and standing of ABTA and its Members

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